"SMILE!
They can hear it in your voice!"
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| image from here |
More about that quote:
"One way to positively affect the inflection in your voice is to smile, especially when you first answer the telephone. The reason is not psychological but rather physiological. When you smile, the soft palate at the back of your mouth raises and makes the sound waves more fluid. ...Smiling helps your voice to sound friendly, warm, and receptive.
"Some telemarketing companies are so convinced of the value of smiling when talking on the phone that they install mirrors above telemarketers' desks to remind them to smile..."
"Some telemarketing companies are so convinced of the value of smiling when talking on the phone that they install mirrors above telemarketers' desks to remind them to smile..."
from here.